Privacy Policy
Last updated: April 18, 2026
This Privacy Policy describes how Richard Marlin Broker (“we,” “us,” or “our”) collects, uses, and shares information when you use our website at richardmarlinbroker.com (the “Site”), use the embedded chat widget on the Site, or communicate with us by phone or email. This policy is intended to help you understand our practices and to support compliance with applicable laws and industry standards, including requirements related to business SMS (A2P 10DLC) programs.
1. Who we are
Business name: Richard Marlin Broker
Broker: Rick Marlin (Richard Lee Marlin)
California DRE license #: 01349398
Mailing / main office (public DRE record):
32158 Camino Capistrano, Suite 420, San Juan Capistrano, CA 92675
Phone: (714) 392-2286
Support email: contact@richardmarlinbroker.com
2. Information we collect
- Contact and inquiry data: Name, email address, phone number, and other details you provide through our embedded chat widget, or when you call, email, or otherwise contact us.
- Usage data: Pages viewed, approximate location derived from IP, browser type, device type, and similar technical data collected by standard web technologies.
- Communications: Records of calls, texts, and emails when you correspond with us.
3. How we use your information
We use the information we collect to:
- Respond to your inquiries and provide real estate–related services and information you request.
- Send transactional or service messages related to your request.
- Send optional marketing or follow-up SMS or calls only where you have provided express consent through the chat widget or another approved opt-in method as described at the point of collection.
- Improve the Site, analyze performance, and protect against fraud or misuse.
- Comply with law, enforce our agreements, and protect our rights.
4. SMS text messaging
Opt-in method: We collect SMS consent through our embedded website chat widget on richardmarlinbroker.com (GoHighLevel / LeadConnector). The widget presents the required consent language at the point you opt in. If you use additional opt-in methods for your SMS program (for example paper or verbal), they should match what you list in your campaign registration.
Message purpose: Messages may include follow-ups about buying or selling real estate, listings, appointments, reminders, and related Southern California market information.
Message frequency: Message frequency varies based on your inquiry and preferences.
Rates: Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages.
Opt-out and help: You can cancel SMS at any time by replying STOP. You will receive a one-time opt-out confirmation. For assistance, reply HELP or contact us using the phone number or email above.
We do not sell or share your mobile information with third parties for their own SMS marketing. We do not use affiliate lead-buying or lead-selling programs described in carrier compliance guidance.
5. How we share information
We may share information with service providers who assist us (for example, chat and CRM platforms, hosting), when required by law, or to protect rights and safety. We require service providers to use information only as directed and consistent with this policy.
6. Cookies and similar technologies
The Site may use cookies or similar technologies to operate the Site, remember preferences, and understand aggregate usage. You can control cookies through your browser settings.
7. Your choices and rights
Depending on where you live, you may have rights to access, correct, or delete personal information, or to opt out of certain processing. California residents may have additional rights under the CCPA/CPRA. To exercise rights, contact us using the phone number or email in Section 1.
8. Data retention
We retain information for as long as needed to fulfill the purposes in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
9. Children’s privacy
The Site is not directed to children under 16, and we do not knowingly collect personal information from children.
10. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we post revisions. Continued use of the Site after changes constitutes acceptance of the updated policy.
11. Contact
Questions about this Privacy Policy or our data practices: (714) 392-2286 or contact@richardmarlinbroker.com.